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Frequently Asked Questions

      2nd Annual Heritage Motorcycle Rally , 2004Charleston Picture Company, LLC specializes in location and event photography.  We are professional photographers with a creative spin on event photography. We try to provide our customers a memorable keepsake that properly reflects the event or location at hand. Please use the following Questions and Answers to answer some of your inquiries about our services and company. If you need further assistance, please contact us.

Thanks for smiling!

Question: The photo CharlestonPictureCompany took of me is great! Can I get a printed copy?

Answer:  YES! YES! YES!

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Printing: Buying prints of CharlestonPictureCompany.com

First: Navigate to your photo.

Second: You'll find buy icons above each enlarged photo:

Click "this photo" to select just the one you're viewing. Gears will turn to confirm its addition to the virtual shopping cart. Click view cart to check out using your credit/debit cards via our ultra SECURE checkout process. The turnaround time is typcially extremely quick! If you have problems with your order, and ONLY your order, you may contact help@smugmug.com. You may NOT discuss non order issues with this contact obviously as they will not be able to help you and merely handle photo ordering issues and ONLY via email.

Any questions with our services/availability or how to remove a photo from the site should be directed to paul@charlestonpicturecompany.com. If you have further questions about how to order and/or view photos on our website, see below or click on the Help items to the left. The links to the left will pop a new window taking you to SmugMug.com, our strategic partner's website, at which you will be able to learn more about our state of the art photo viewing and selling technology!

Click many photos to buy more than just the photo you're viewing. You'll see a thumbnail of every photo in the album so you can click to choose:

Batch add

Selected images have red borders. Click next and presto: you're in your cart.

Cart confusion? Bet we know where:

1.  The duplicate button. buy prints

Click when you want two different print sizes from the same photo.

adjust crop

2.  Those odd blue lines on your photo.

It's a rude shock to discover that your photo won't fit all print sizes without surgery. But at least you're empowered with your own knife: the crop button.

Gotcha:  If you do nothing, only what's inside those blue lines will print on your photo.

Option:  Choose the no-crop option from the pull-down menu. Instead of cutting some of your image to make it fit the paper, it will add two white borders so nothing is lost.

no crop option

3.  Prints for small cameras.

It's painful but true: all compact digital cameras take 3x4 photos, which fit your TV perfectly but do not fit 4x6, 5x7 or 8x10 paper perfectly.

One solution: buy 4xD prints.

4.  I want 36 matte and 21 glossy...

buying digital prints

quick copyOn top of your cart, you'll find a quick way to copy any selection from one print to a group of others.

5.  True or auto color?

Most smugmug subscribers are standard and power users. For them, the color setting defaults to auto.

Autocolor is not the quick & dirty adjustment found in desktop programs that foul as many images as they improve. Our autocolor is based on i2e, an industrial-strength commercial program that harms very few photos but improves a high percentage.

True color is for professionals and serious amateurs who adjust their photos perfectly. For pro accounts, true color is the default. It's an option precious few labs or home printers offer because auto white balance and auto exposure on digital cameras are far from perfect.

Shipping charges.



Question: Do you do Weddings?

Answer:  Wedding phoptopgraphy is handled by Daan Muller.

Mention CharlestonPictureCompany.com and get a discount!

Contact him at:

Daan Muller | Photography
18 Trapman Street
Charleston, SC 29401
USA

803.240.1386
daanmuller@gmail.com

Website: www.daanmuller.com

Question: How large can CPC develop my photo?

Answer:  We shoot all our events with high end, Canon cameras at around 3500x2000 pixels. Our recommendation is only purchase a photo as high as the resolution will let you go. After you find your photo, notice the resolution size underneat each photo. Typically it is 1600x1200. This resolution (1600x1200) is RECOMMENDED to be only be comforatbly enlarged to 11 inches by 15 inches. Occasionally we take some shots where greater resolution is used and those photos may be enlarged even farther. Again, look at the bootom of each photo to ensure you are ordering correctly.  Charleston Picture Company cannot be responsible for any ordered prints that are enlarged beyond the photos capabilities as granularity may decrease the clarity of the photo. HOWEVER, we have seen it done successfully. It really depends on the photo, and the amount of detail in the photo's composition. We are unable to make this assessment for our customers, but if you are wanting a larger photo than what is recommended, we suggest you contact us for a second opinion! We are glad to help.

Question: What do you charge to come out and shoot events?

Answer:  If you are interested in our services, please feel free to contact us at 843.475.3896. Each event is unique, and as a result we are unable to have a flat quote for all scenarios. Using Charleston Picture Company to photograph your event has many benefits:

  • Vastly increased exposure to your event, company, website, etc., by simply providing a visual token

  • Affordable, memorable and unique keepsakes for your guests

  • Our photos may be purchased in bulk, allowing you to use our photography for your marketing needs: website, brochures, print ads, etc.

  • What better way to make your guests happy than to provide them a photo of themselves smiling and having fun at your event!

  • Contact us to learn how Charleston Picture Company can help you!

Question: Can you remove my photo from your site?

Answer:  Definitely.  We are glad to remove your photo. Please email us the image number, photo gallery, date, etc, and we will remove your photo(s) immediately.   All photos are considered to be in the public domain, BUT we sincerely respect everyone's right to privacy and will gladly remove any and all photos involving any person we photograph.

 
   
     
   
 

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Email: paul@charlestonpicturecompany.com

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